Introduction to the Problem
Some telecommunication service consumers in the Federal Capital Territory (FCT) have urged Mobile Network Operators to improve their services to match the recent hike in their tariffs. They made the call in separate interviews with the News Agency of Nigeria (NAN) on Monday in Abuja. The subscribers said in spite of the increase in subscription rates mobile networks could remain epileptic for hours.
The Call for Improvement
In a publication dated February 6, 2024, the Executive Vice-chairman of the Nigerian Communications Commission, Dr Aminu Maida, said that the commission would hold service providers accountable for poor service delivery. Mr Ogah Paul, one of the subscribers said he had enough data on his network but could not access internet because of epileptic network. He urged service providers to fix the problems surrounding the poor services.
Subscribers’ Frustrations
“The only thing they know is to drain data without any good service delivery. I feel like crying because of a problematic network. I have been receiving server error since morning. To even download and watch a video sent to me takes me almost one whole day. I wonder if members of staff of the service providers are enjoying the service they render to us. We cannot make calls, access the internet or even to receive calls,’’ he said. According to him, unfortunately, the network providers put up some of the best adverts about their products and services which they cannot meet.
More Voices on the Issue
Mr Victor James, another subscriber said he had enough data but was not able to use it to his satisfaction. “Why does their data plan not reflect immediately you buy data? Sometime it takes as much as 24 hours to reflect. I am really tired of this. The network is really bad. I have enough data but I cannot use it the way I want. I hope the issues get resolved as soon as possible so that I can access my data without further delay,” he said.
A Different Perspective
However, Ms Josephine Tanko, told NAN that she had not problems with her network providers. “It is fast and reliable. I think it is the network that gives the best internet speed and quality. It will always be my best that is why I will always choose it over any other network,” she said. She called on networks that did not meet their subscribers expectations to ensure that they improved on their services.
Conclusion
The issue of poor service delivery by mobile network operators despite the increase in tariffs is a pressing concern for many subscribers in the FCT. While some subscribers have expressed frustration with the services, others have reported satisfaction. It is imperative for service providers to address these concerns and improve their services to meet the expectations of their subscribers.
FAQs
- Q: What are the subscribers in FCT calling for?
A: They are calling for mobile network operators to improve their services to match the recent hike in tariffs. - Q: What did the Executive Vice-chairman of the Nigerian Communications Commission say about poor service delivery?
A: He said that the commission would hold service providers accountable for poor service delivery. - Q: What are some of the problems faced by subscribers?
A: Subscribers face problems such as epileptic networks, inability to access the internet, and delayed reflection of data plans. - Q: Are all subscribers dissatisfied with their network providers?
A: No, some subscribers like Ms Josephine Tanko have reported satisfaction with their network providers.
